Returns
Our refund policy is 15 Days from receipt of your order. Unfortunately we can’t offer you a refund or exchange after this period. Opened cosmetic items cannot be refurbished or resold. We are not responsible for items lost or damaged in transit. To be eligible for a return, your item must be unused and in the same condition that you received it. Items must also be in the original packaging. Outbound shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Clearance and discontinued items are FINAL SALE and no refunds or exchanges will be granted.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@shopglem.com and send your item to: 18 Anita Pl SE Mableton Georgia United States 30126.

Clearance and discontinued items are FINAL SALE and no refunds or exchanges will be granted.

Shipping

Our products are shipped within 2-3 Days using the following carriers: USPS. To return your product, you should mail your product to: 18 Anita Pl SE, Mableton Georgia United States 30126. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an order over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Currently, we offer no APO/FPO or international shipping. Check back for updates to this policy.